File puptcrit/puptcrit.0904, message 44


To: puptcrit-AT-puptcrit.org
Date: Fri, 03 Apr 2009 11:21:15 -0400
Subject: [Puptcrit] Contracts and invoices


Dear Puptcritters,

To confirm every booking I fax or mail my clients a performance agreement, which is just a simple one page contract with my signature, and a numbered invoice. I put a due date of two to three weeks later that the signed performance agreement must be received by my office. I do my best to get the contract to the people the day they make the booking, I also tell them on the phone threat the contract is due on such and such a date.?The signed contract either comes back within a day or two, or as happens more and more, the due date goes past and I start calling clients asking for a signed copy of the contract. I have noticed that the contracts I mail almost are never late, but I do include a self addressed stamped envelope.

I get the usual spate of excuses, they did not know they needed to sign anything, their fax machine is broken, [it's amazing how many people have broken fax machines]?they never got it, yadadayada.......

I?have all contracts due on ?Friday, if I do not receive it I make a call on the following Monday. Two Mondays ago I found myself with eight phone calls to make, all to clients I have dealt with for many years, after the usual excuses and promises to get it to me asap I received a grand total of two contracts. I called all six of the clients again this past Wednesday and received one more contract. I hate to nag people, but there comes a point where I just want to tell people to sh_)&% or get off the pot. 

So folks, how do you all handle this?

Dave Herzog



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